To fulfil at least 80% of the scheduled advisory visits to government departments yearly.
To appraise and segregate at least 80% of the files listed for disposal within 8 months of receiving the application for disposal.
To retrieve a file requested by a researcher within 2 hours, on condition that the information provided is complete and accurate.
To release a file for departmental loan or reference in 5 working days, based on complete and accurate application.
To preserve 100% of the files specified in the annual target.
To clean 100% of the records specified in the annual target.
To prepare records descriptive lists to meet at least 90% of the yearly target.
To provide copying services for microfilms, tape recordings, black and white or colour photographs and slides, which comply with quality standards, within 7 days of the orders being placed.
To provide copying services for microfilm (off-print) within 3 days of the order being placed or up to 3 months under exceptional circumstances.
To provide binding services for archival materials of up to 10 items per week; to restore moderately deteriorated archival materials of up to 300 files within a week using traditional repair; 600 sheets using tissue repair and 100 sheets using the leafcasting method.
To conduct quality training courses in records and archives management for officers and staff of government agencies within 3 months from the date of application.
To furnish information about the department within 7 days from the date of request.
To provide an effective documentation service and to produce quality material to fill the gaps found in the original sources, such as:
13.1 To prepare scripts for the This Day in History programme 1 month before the airing time at Radio and Television
13.2 To conduct Historical Narration Sessions once every 2 months.
13.3 To conduct oral history interviews within 3 months of initial contact with the potential interviewee.
13.4 To produce a historical article of about 250 words at least 1 month prior to the date of publication of the news
To work towards the reduction of customer complaints.